Shipping

Standard shipping of Fair & Flawless and Skin Soho products is via United States Post Office (USPS). & FedEx Ground. Overnight and 2nd day shipping is also available on domestic orders within the 48 continental United States at an additional cost. Due to extremely high demand, all standard orders are fulfilled within 4-business days after received by www.fairandflawlessskin.com. Shipping times are in addition to this 4-business day fulfillment time. All orders placed on the weekend/holiday will not begin to be fulfilled until the next business day.

Please Note-Most couriers do not deliver on Saturdays, Sundays or holidays. When you receive your Fair & Flawless and Skin Soho delivery, we encourage you to inspect it. If there is any damage, please notify the courier immediately. If your package is lost or stolen, please contact the courier directly. We assume no responsibility for lost, stolen, or damaged packages.

Regrettably, couriers are only able to ship to the address submitted at the time the order was placed, and cannot redirect or reroute the package to an alternate address.

P.O. Boxes/Military Personnel

All Fair & Flawless and Skin Soho orders to be delivered to a P.O. Box or APO/EPO will be shipped Priority Mail via the United States Postal Service. We cannot guarantee timely delivery to these locations.

Additional State Shipping Charges

Residents of Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands will incur additional shipping charges. We cannot guarantee timely delivery to these locations.

Fraudulent Orders

www.fairandflawlessskin.com reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When we receive an order we review the entire order and periodically compare the information provided to us with the issuing bank of the cardholder. If we determine that fraudulent information is provided we will immediately place the order on hold, while our fraud department take necessary steps to determine if the information was provided in error.

Mail Orders

All Fair & Flawless and Skin Soho orders (domestic and international) can be sent to us by regular mail. Click on the following link to download our Mail Order Form. If you do not wish to use a major credit card or bankcard, or would prefer to make your order with a check or money order, please make your payment payable to “Au'bede Distribution, Inc”. Please send us an email at sales@fairandflawlessskin.com to obtain an estimate of shipping & handling charges to be included with your payment. Please DO NOT send CASH. Mail your payment and Order Form to: Au'bede Distribution, Inc., P.O Box 7689, Garden City, New York 11530 U.S.A.; Attn: Order Department. A $35 fee will be accessed for all returned checks.

International orders

We strictly adhere to all customs and shipping procedures imposed by the destination country. International orders are subject to additional shipping charges, and may take 5-7 business days for shipping times, depending on the customs procedures of the destination country. Please check with your country’s customs office for exact charges. We assume no responsibility with respect to any tariffs, duties, or other such restrictions and charges imposed by the destination country. If the order is refused, the customer is responsible for

1. The duties/taxes incurred at the border of the respective country
2. All shipping & handling charges incurred by Au’bede
3. All bank processing/transaction fees incurred by Au’bede.

Sales Tax

We are required to collect sales tax for deliveries within the State of New York. Application of sales tax may be subject to change without notice.

Return Policy

We know it’s sometimes necessary to return or exchange your Fair & Flawless and Skin Soho products. If you are not 100% satisfied with your Fair & Flawless or Skin Soho products, you may return them within 14 days from the date you receive your package, subject to the following conditions:

1. All un-opened Fair & Flawless and Skin Soho product(s) may be returned within 14 days of receipt for a full refund, less shipping and handling charges. Product(s) must be returned in their original packaging with the original sales receipt. Au'bede does not send “call-tags” for merchandise returned. All shipping charges incurred to return the merchandise to Au’bede are the responsibility of the customer.
2. Any product(s) that come in contact with the skin cannot be resold. To protect your safety, Fair & Flawless and Skin Soho never resell or restock returned, opened, or used merchandise. Customer safety is our number one priority. Opened and/or used product(s) will be refunded less shipping & handling charges, and a 20% restocking fee.
3. All shipping & handling charges are non-refundable, no exceptions.
4. A Return Authorization Number (hereinafter “RAN”) is required before returning any item for any reason. You must contact our Customer Service Department for a RAN. Returns submitted without a RAN will be refused. A RAN is required for each item returned. All returns must be received within 10 days of obtaining the RAN. Please allow up to 30 days for your refund to be processed. All returns must be sent via the United States Postal Service (USPS). Please keep you’re tracking number. You will need it to confirm receipt of your return. (In special cases, Customer Service may require a specific carrier. Please use the specific carrier when advised to do so). To obtain a RAN, contact us via email at returns@fairandflawlessskin.com After the RAN is obtained, mail your package to: Au'bede Distribution, Inc., P.O. Box 7689, Garden City, New York, 11530, U.S.A.; Attn: Returns Department.

Delivery Refusal

We are not responsible for orders where the recipient refuses to accept the delivery. A refund will not be issued for delivery refusals.
If any package is refused at the time of delivery, the customer will not be refunded for

1. All shipping & handling charges incurred by Au’bede
2. All bank processing/transaction fees incurred by Au’bede.

Price Changes

Fair & Flawless and Skin Soho prices and availability are subject to change without notice.

Cancellation

Should you place an order on our website fairandflawlessskin.com or by telephone and then need to cancel the order, the cancellation must be made with 24 hours of completing your order in writing by email sales@fairandflawlessskin.com for orders processed with standard shipping. Cancellation for orders with expedited shipping request MUST be cancelled with 2 hrs of completion.

If a cancellation request is made while your shipment is in route to you – the following charges and fees will apply

1. A cancellation fee in the amount of $25.00
2. Additional shipping charges incurred by the delivery courier to re-route your shipment back our warehouse.
3. A $10.00 processing fee incurred by most delivery couriers for any interception/changes made to shipment.
4. A 20% restocking fee

Order Inquiries

Questions regarding the status of your order, product information, custom formulations, etc. can only be answered by email at info@fairandflawlessskin.com. Please note that all questions regarding the above can only be answered via email. Our live customer service representatives are available by phone for order assistance only.

Online Orders

Online orders of Fair & Flawless and Skin Soho products can be placed at
www.fairandflawlessskin.com